Refund and Returns Policy

Effective Date: 21st January, 2026

 

At Broxie Store, customer satisfaction is very important to us. We take pride in delivering high-quality products and ensuring a seamless shopping experience. Please read our Returns & Exchange Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of our products, returns are accepted only under the following conditions:

  • The item received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The item is unused, unopened, and in its original packaging

 

2. Exchanges

We offer exchanges only for damaged, defective, or wrongly delivered items.

  • Exchanges must be requested within 48 hours of receiving your order

  • Items must be returned in their original condition and packaging

  • Exchanges are subject to product availability

If the requested replacement is unavailable, you may choose between:

  • A store credit, or

  • A refund (where applicable)

 

3. Non-Returnable Items

The following items are strictly non-returnable and non-exchangeable:

  • Used or opened items

  • Items damaged due to improper use

  • Sale, clearance, or promotional items

  • Items returned without prior approval

 

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact us with the following details:

  • Order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Email: hello@broxie.ng

WhatsApp/Phone: +234 903 619 3596

Our support team will review your request and respond within 1–3 business days.

 

5. Return Shipping

  • Customers are responsible for return shipping costs unless the error was from Broxie Store

  • We recommend using a trackable delivery service, as we are not responsible for items lost in transit

 

6. Refunds (If Applicable)

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be made via the original payment method

  • Shipping fees are non-refundable

 

7. Order Cancellations

  • Orders can only be canceled before processing or shipping

  • Once an order has been shipped, it cannot be canceled

 

8. Policy Updates

Broxie Store reserves the right to update or modify this policy at any time. Changes will be posted on this page and take effect immediately.